Items purchased in Buy One, Get One Sales have different return rules — see below.
At Rubba Bubba, we want you to be totally stoked about your purchase!
If you’re not head-over-heels, we’ve got you covered with a 14-day return window from the date of delivery.
You may choose an exchange, store credit, or (in some cases) a refund — details below on eligibility!
Requirements:
To ensure a smooth return, items must be:
▸ Unused and unworn
▸ In original condition with all tags and packaging attached
Hot tip: We recommend trying your shoes on a carpeted surface to keep them in pristine condition.
Returns outside these guidelines may be refused or incur a restocking fee.
Got the wrong size? Not quite the colour you hoped? No worries!
We accept exchanges on full-price, discounted and sale items.
How it Works:
▸ Go to our Returns Portal within 14 days of delivery.
▸ Select "Exchange item"
▸ Choose to exchange for a different size, colour or style of equal or lesser value
▸ Just make sure they're unworn, in original condition, and sent back to us within the return window and we'll hook you up!
Shipping Fees for Exchanges:
▸ We cover shipping for full-price items.
▸ For sale items, a flat rate of $11.99 AUD within Australia applies.
Items marked ‘final sale’ at time of purchase are not eligible for exchange.
Changed your mind? No biggie!
We accept returns for change of mind on full-price items only.
How It Works:
▸ Go to our Returns Portal within 14 days of delivery.
▸ Select "Change of mind"
▸ Choose between an exchange or store credit — no questions asked!
▸ Just make sure they’re unworn, in original condition, and sent back to us within the return window and we'll hook you up!
Shipping Fees for Change of Mind:
▸ We cover shipping for full-price items.
We sincerely apologise for any inconvenience caused by receiving a faulty, damaged or incorrect item.
If your Rubbas arrived faulty, damaged, or not quite what you ordered, we’ve got you!
How It Works:
▸ Visit the Returns Portal within 14 days of delivery.
▸ Select "Faulty / damaged item" or "Incorrect item received"
▸ Upload a pic and a quick description of the issue
▸ Our quality assurance team will review it to confirm the claim and we might ask you to send the item back to us.
▸ We’ll prioritise getting it assessed and offer either an exchange, refund, or store credit.
Just a heads up — if your Rubbas look a little warped upon arrival. That’s just their way of saying hello after a long trip! Thanks to the magic of EVA foam, they’ll bounce back to their proper shape once you start wearing them.
Buy One, Get One Free purchases:
▸ Only the full-price item is eligible for exchange or store credit
▸ The free item cannot be returned or exchanged
▸ Refunds are not available for orders that include BOGO promotional items
Buy One, Get One 50% Off purchases:
▸ Only the full-price item is eligible for exchange or store credit
▸ The 50% off item is eligible for exchange only
▸ Refunds are not available for orders that include BOGO promotional items
We include these conditions so we can continue offering great value during promos — thanks for your understanding!
Shipping Fees for Buy One, Get One Deals:
▸ Items will be required to be sent back at the customer's expense.
Items marked ‘final sale’ or 'clearance' cannot be returned, exchanged, or refunded. These items are deeply discounted, so please double-check the details before purchasing.
Be sure to check out the size guide on the product's page before purchasing.
▸ We recommend using a tracked shipping method to return your items, as we’re not responsible for lost, stolen, or undelivered parcels.
▸ After initiating a return, you have 10 days to post your item back to us. Returns sent after this time will not be accepted.
▸ For multiple exchanges on the same order, you will be responsible for covering all shipping costs after the first exchange.
Once we receive your return, we’ll process it within 5 days and send you an email with the details of your processed return.
