RETURNS POLICY:
Items purchased in Promotions / Sales have different return rules — see below.
At Rubba Bubba, we want you to be totally stoked about your purchase!
If you’re not head-over-heels, we’ve got you covered with a 14-day return window from the date of delivery.
You may choose an exchange, store credit, or (in some cases) a refund — details below on eligibility!
Requirements:
To ensure a smooth return, items must be:
▸ Unused and unworn
▸ In original condition with all tags and packaging attached
Hot tip: We recommend trying your shoes on a carpeted surface to keep them in pristine condition.
Returns outside these guidelines may be refused or incur a restocking fee.
DON'T just send your Rubbas back without hitting us up. Seriously - these just end up in the Land of Lost Returns and nobody can find them for you.
EXCHANGES
Got the wrong size? Not quite the colour you hoped? No worries!
We accept exchanges on full-price, discounted and sale items. Items marked ‘final sale’ at time of purchase are not eligible for exchange.
How it Works:
▸ Email hello@rubbabubba.co within 14 days of delivery. Let us know if you would like to exchange the item, or choose a gift card (for purchase price less shipping) and we will organise this for you ASAP. Be aware we only refund for defective items and require a photo of the defect.
Shipping Fees for Exchanges:
▸ A flat rate of $8.99 AUD within Australia applies.
CHANGE OF MIND
Changed your mind? No biggie!
We accept returns for change of mind on full-price items only.
How It Works:
▸ Email hello@rubbabubba.co within 14 days of delivery.
▸ Let us know the issue
▸ Choose between an exchange or store credit — no questions asked!
FAULTY, DAMAGED OR INCORRECT ITEM
We sincerely apologise for any inconvenience caused by receiving a faulty, damaged or incorrect item.
If your Rubbas arrived faulty, damaged, or not quite what you ordered, we’ve got you!
How It Works:
▸ Email hello@rubbabubba.co within 14 days of delivery.
▸ Send us a pic and a quick description of the issue
▸ Our quality assurance team will review it to confirm the claim and we might ask you to send the item back to us.
▸ We’ll prioritise getting it assessed and offer either an exchange, refund, or store credit.
Just a heads up — if your Rubbas look a little warped upon arrival. That’s just their way of saying hello after a long trip! Thanks to the magic of EVA foam, they’ll bounce back to their proper shape once you start wearing them.
BUY ONE, GET ONE SALE
Buy One, Get One purchases:
▸ Only the full-price item is eligible for exchange or store credit
▸ A free item may not be returned or exchanged
▸ Refunds are not available for orders that include BOGO promotional items
"Buy One, Get One" purchases:
▸ Only the full-price item is eligible for exchange or store credit
▸ Refunds are not available for orders that include BOGO promotional items
We include these conditions so we can continue offering great value during promos — thanks for your understanding!
Shipping Fees for Buy One, Get One Deals:
▸ Items will be required to be sent back at the customer's expense.
▸ If you wish to opt out of a BOGO automatic sale please purchase items in separate orders.
FINAL SALE ITEMS
Items marked ‘final sale’ or 'clearance' cannot be returned, exchanged, or refunded. These items are deeply discounted, so please double-check the details before purchasing.
Be sure to check out the size guide on the product's page before purchasing.
RETURNS SHIPPING
▸ We recommend using a tracked shipping method to return your items, as we’re not responsible for lost, stolen, or undelivered parcels.
▸ After initiating a return, you have 7 days to post your item back to us. Returns sent after this time will not be accepted.
▸ For multiple exchanges on the same order, you will be responsible for covering all shipping costs after the first exchange.
PROCESSING TIME
Once we receive your return, we’ll process it within 5 days and send you an email with the details of your processed return.
